FAQs

General FAQs

The system should be completely optimized and should be virus free, in case your files get corrupted due to virus problem Coppergate Educare will not be responsible for any damage in software.
You can play Video Lectures on Laptop or Desktops having windows operating system Windows 7, 8,8.1 or 10).
No Win 7 Home Basic.

Your Desktop / Laptop should have the following minimum configuration –

  • Processor: Dual core 2.0 GHz or Above
  • RAM: 2 GB

Operating System: Windows 7 (Excluding Home edition) or above / Mac OS

All audio and video drivers have to be installed.

Antivirus preferred to avoid file corruption

Yes, you can fast forward and rewind the lectures. The specifications are mentioned in the “Product Description” Tab.

Lectures will work only in ONE SYSTEM.

If, for any reason, you change your system or format the system (system crashed, updated, changed etc.), please inform our technical team before executing the process.

You can call our Technical team on 9920443322 between 10:00am and 6:30pm (Mon – Sat) or send an Email to support@coppergateeducare.in

We suggest you call our Technical team on 9920443322 between 10:00am and 6:30pm (Mon – Sat) and send an Email to support@coppergateeducare.in

Yes, but only selected subjects are available for SmartPhones, and only Android Smart Phones are supported at the moment. Please check with the specifications of system requirements in the ‘Product Descriptions’ Tab or reach us by calling our Technical team on 9920443322 between 10:00am and 6:30pm (Mon – Sat) or send an email to support@coppergateeducare.in and enquire if your Smart Phone is supported.

You cannot run these lectures on VLC Player or Windows Media Player. Lectures can only be played in the customized player, which will be provided along with the lectures.

For each subject ‘Play Time’ will be different. 

The Provided Video Player will auto calculate the Time Length of each video and the maximum play time allowed for the Particular Subject. 

Play time will be multiple of the Video Length. 

Time is calculated only on the Length of the video and not calculated if video is paused or Seek. Example: If Video is for 1 hour and play time is 3, so total play time will be 3 Hours.

The Video Player will show the Play Time consumed versus Total Available Play Time per video.

The video Player will record playtime in increments of 1 minute of ‘Play Time’. If Student closes the video player within the recording resolution of 1 minute, the fraction of the last one minute of Play Time will not be recorded.

When Playing in fast forward mode, the Video Player measures the actual video time. So, for example, if a lecture is played for 10 minutes, in fast forward mode, the time will be counted as 10 minutes.

If opted for Printed Notes, hard-copy of notes will reach you within 5 to 6 working days (Approximately).

Once the order is placed, it takes 24 hours to confirm the order, and the downloadable link will be sent to your registered e-mail id.

The ebooks will be provided after the confirmation of order, 

It will be sent to your registered e-mail by our Team. 

The Ebooks (.PDF) have basic rights for editing and are NOT PRINTABLE. 

We suggest you use Adobe Acrobat Reader for the Ebooks (.PDF)

You can even download free soft copies available on our website for selected subjects.Click on link https://coppergateeducare.in/download-ca-courses-pdf-fill-form/

Order FAQs

CREATE A SEPARATE FOLDER FOR PLACING THE FILES ONCE DOWNLOADED.

Kindly maintain the same folder structure as you see on the google drive link or else the lectures won’t properly play.

Once you have downloaded the files, follow the instructions given in “HOW TO ACTIVATE & PLAY LECTURES” file.

Also it is not necessary to download files from video file folder all at once. You can downloaded chapter by chapter. But apart from that all files need to be downloaded properly and the same structure of folders shall be maintained.

Yes, you can extended validity once your validity gets over by paying nominal charges.
It depends upon subject, it can be given separately by paying nominal amount or it can be free.Some subjects amendments you will get on Youtube.

SD card will only work on Android Phones, NO IPHONES OR WINDOWS phones.

It’s validity is only for 3 Months and validity won’t be extended.

Yes, you can come to our Mulund office with your pendrive if you are staying close by, orelse you can courier your own Pendrive that will take only Rs.25/30. You will receive pendrive with your books or only pendrive courierd if soft copies of books is chosen.

That way you can save Pendrive Cost.

For Full Course – 32 GB required

For FastTrack/Crash Course – 16 GB required

Shipping FAQs

  • It takes 2 to 3 Working days inside Maharashtra except saturday, sunday and bank holiday.
  • It takes 6 to 7 Working days outside Maharashtra except saturday, sunday and bank holiday.

Delivery is usually safe, but in case you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:

  • On delivery, check if the product is packed properly and in good shape.
  • If you are concerned, don’t open the product yourself. Call  9920443322 customer care for further assistance.
  • Whatsapp the image of damaged product on the above no. with product details and your Name.
  • Once your order has been confirmed and payment authorization has been received, we begin processing it.
  • You will also be notified and Shipping details will be provided with the respective tracking number, you can whatsapp your order no. on 9920443322.
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